1. Return and Exchange Conditions

Customers may apply for an exchange or refund within 7 days of receiving the product under the following circumstances:

• The size is not suitable

• The product is damaged during transportation

• The received product does not match the order

In the above cases, we will provide exchange or refund services accordingly.

For exchange requests submitted after 7 days, the customer will be responsible for the shipping costs.

If the product damage or malfunction is caused by improper use, misuse, or use beyond the product’s intended capacity, returns or exchanges are not supported. Customers may contact us for assistance via email.

Clearance and sale items are not eligible for returns or exchanges.

2. Refund Policy

• If the return is caused by customer-related reasons (such as personal preference, ordering the wrong item, or improper use), the customer is responsible for the return shipping fee. The exact fee depends on the courier service selected by the customer.

• If the return or exchange is due to our responsibility (such as receiving damaged goods or incorrect items), the customer will not be required to bear the return shipping cost.

Once the returned product has been received and inspected, the refund will be processed to the original payment method. The refund processing time may vary depending on the payment provider.

3. Return Requirements

Returned products must meet the following conditions:

• The product must be in good condition

• The original packaging, accessories, manuals, and labels must be included

• The packaging and product labels must not be damaged or removed

Customers must ensure that returned items can be shipped back without incurring additional costs. Returns that do not meet the above conditions may be refused or subject to partial refunds.

4. Large or High-Value Items

For large or high-value items such as  suitcases, strict quality inspections and testing are conducted before shipment. These items also involve higher transportation costs.

If any issues are found after receiving the product, customers should contact us as soon as possible.
If damage is caused by use beyond the product’s designed capacity or improper handling, returns or exchanges will not be accepted.

5. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us via email:

📧 support@styleequeen.com

6. Return Address

All approved returns must be sent to the following address:

Recipient: Song
Address: No. 11 Tangyan Road,Yanta District, Xi’an City, Shaanxi Province, China
Phone: +86 153 8869 1465

Please do not return items without prior approval. Returned items must be properly packaged to avoid damage during transportation.